Terms & Conditions

Please read these terms carefully before booking. They outline our commitments and your responsibilities.

Unless otherwise stated, prices are per person and in EURO. We accept the following payment methods: Paypal, Revolut and bank transfer and credit cards (available at check-out)

You can pay the full amount of the trip upon acceptance/reservation of the offer, or Pay a deposit of €500 to secure the booking, with the remaining balance due 45 days prior to the trip start date. The booking is only confirmed upon receipt of the required payment (either full amount or deposit).

If you cancel before arrival or if you interrupt your trip for a reason not covered by cancellation insurance, or if you do not have such insurance, you will be liable to pay a cancellation fee. Upon acceptance of the offer, we will only refund the following percentage of the package price listed below:

The actual date of receipt of the cancellation is decisive for the calculation of the above-mentioned cancellation fee. In case of notification during office closing hours, the next working day is decisive.

We advise you to take out travel insurance to cover this risk. The amount of the insurance policy and the administration costs are always at the expense of the insured.

Clients are responsible for charge-back fees in case of cancellation of the contract.

The following services may be excluded from these conditions:

As Mycraftedtour books its services with partners, the cancellation and refund conditions of these partners are binding. All potential refunds are therefore based on the terms and conditions of the respective partner.

Some services (activities, rentals, transport, catering) are subject to group rates and are considered as fixed costs in the budget. Therefore, our partners do not offer refunds in case of cancellation by one or more participants. In case their rates are also calculated on a pro-rata basis according to the number of participants or via a price scale, it is possible that a partial refund is effective.

English, French, Italian or Turkish.

Each participant is responsible for compliance with passport, visa, customs and health regulations. Nationals of other countries are responsible for informing us at the time of booking about the regulations, restrictions and non-accessible destinations applicable to their respective nationality.

Mycraftedtour recommends that you take out comprehensive insurance, including cancellation costs (insurance against cancellation costs), medical costs, repatriation costs in the event of accident, illness or death, and luggage insurance, unless you are already covered by other insurance.

Mycraftedtour is responsible to the client for the proper execution of the contract, in particular for the careful selection and monitoring of service providers. Mycraftedtour will do its utmost to comply with the preferences indicated by the client at the time of booking. However, as these are not essential elements of the contract, Mycraftedtour cannot guarantee their satisfaction and/or execution.

Subject to intentional or gross negligence on the part of Mycraftedtour, we shall not be liable to the fullest extent permitted by law, in particular for accidents, loss, damage or other incidents. In particular, liability for all damages other than personal injury is limited to a maximum of two times the travel price for each contract.

Under no circumstances will Mycraftedtour bear the cost of lost, damaged or destroyed luggage, or theft of luggage or valuables during your stay. We recommend that you take out luggage insurance to cover these risks. The amount of the insurance policy as well as the administration costs are always at the expense of the insured. We ask you to label your luggage with your home address.

You are solely responsible for checking the suitability of your trip and destination and for taking into account the risks involved, whether objective (e.g. geopolitical security, weather, fires, earthquakes, etc.) or subjective (e.g. state of health in view of the conditions at the destination, vaccinations, etc.). In particular, you can refer to the information for travellers published by the Federal Department of Foreign Affairs (FDFA), including the risks by country. There are dedicated web pages and information can be obtained from this authority (www.dfae.admin.ch/voyages). Mycraftedtour does not give any advice on this matter and accepts no liability in this respect. If Mycraftedtour makes any statements on this subject, you are responsible for checking with the authorities.

We also accept no responsibility for the effects that force majeure events (strike, war, epidemic, social unrest, terrorism, official decisions etc.) may have on the programme, including if such events are known but are beyond the control of Mycraftedtour with reasonable efforts. In such circumstances Mycraftedtour shall not be under any obligation to perform any contractual obligation and any additional costs or expenses that the event may cause are your sole responsibility.

Mycraftedtour accepts no responsibility for services provided by third parties. These are subject to the contractual terms and conditions of the service provider. The third party service provider is also responsible for providing the agreed service. Under no circumstances can Mycraftedtour be held liable for any breach of contract or compensation.

The client is solely responsible for personal injury and/or material damage caused by him/her and by other participants in connection with the service. The client undertakes to ensure that the participants respect the rules of good manners and to remind them of these rules. In particular, the client and the participants are obliged to comply with the rules of safety and caution as well as the instructions of Mycraftedtour and the service providers during the entire service. In particular, the client and participants are obliged to comply with the instructions given by Mycraftedtour (by email, verbally, via the mobile application, etc.).

The customer will be solely responsible for the payment of any damages, contravention or other penalty related to the failure to comply with the rules of propriety. Mycraftedtour excludes all liability for any damage or theft.

Mycraftedtour is not responsible for providing a bank guarantee at the accommodation. The host may request, upon arrival, from each guest a credit card as a guarantee of payment. The accommodation may charge or pre-block an amount on the participant's credit card to guarantee possible extras. Each establishment has its own independent policy.

The customer is responsible for adhering to the timetables imposed by the service providers and the rules concerning luggage. If the customer does not show up for the departure or shows up too late (no-show), the price of the trip will not be refunded. The obligation to carry is extinguished. If the customer misses the return transport, he/she must book another return transport at his/her own expense. This also applies in the event of changes to the transport schedule. The same applies to the other services included in the holiday. Furthermore, if the customer uses his/her own vehicle as a means of transport, Mycraftedtour accepts no liability for any problems with the vehicle, in particular but not exclusively for technical problems (breakdown, battery, lack of fuel, etc.). Changes to the programme and/or delays caused by these complications may result in additional costs which will be borne exclusively by the client.

With regard to the health of the participants, Mycraftedtour accepts no responsibility for the possible side effects of medication for motion sickness (e.g. åksjuketabletter) or any other medication taken by the client or the participants during the trip, whether or not these are provided by Mycraftedtour.

Although we are the organiser of the trip, we only act as an intermediary between the participants on the one hand and the means of transport, accommodation and other service providers on the other.

If there are reasons that make it impossible to carry out a trip, such as force majeure, war, civil unrest, strikes, government measures, withdrawal or denial of national rights, or circumstances that we believe may present health or life-threatening risks, Mycraftedtour reserves the right to terminate the contract, even at short notice, and to cancel the trip. In such cases, Mycraftedtour will endeavour to inform you as soon as possible and offer you an an alternative at your expense. If the trip or event has to be postponed, Mycraftedtour will offer an alternative date in accordance with the client's availability. There may be a charge for this, depending on the conditions of the partners.

The customer is not entitled to a refund of the price of the trip in the event of limited or reduced services due to an unforeseen and unavoidable event (force majeure). Any other claim for compensation on any grounds whatsoever will be refused.

Under no circumstances will Mycraftedtour bear the cost of lost, damaged or destroyed luggage, or theft of luggage or valuables during your stay. We recommend that you take out luggage insurance to cover these risks. The amount of the insurance policy as well as the administration costs are always at the expense of the insured. We ask you to label your luggage with your home address.

You are solely responsible for checking the suitability of your trip and destination and for taking into account the risks involved, whether objective (e.g. geopolitical security, weather, fires, earthquakes, etc.) or subjective (e.g. state of health in view of the conditions at the destination, vaccinations, etc.). In particular, you can refer to the information for travellers published by the Federal Department of Foreign Affairs (FDFA), including the risks by country. There are dedicated web pages and information can be obtained from this authority (www.dfae.admin.ch/voyages). Mycraftedtour does not give any advice on this matter and accepts no liability in this respect. If Mycraftedtour makes any statements on this subject, you are responsible for checking with the authorities.

We also accept no responsibility for the effects that force majeure events (strike, war, epidemic, social unrest, terrorism, official decisions etc.) may have on the programme, including if such events are known but are beyond the control of Mycraftedtour with reasonable efforts. In such circumstances Mycraftedtour shall not be under any obligation to perform any contractual obligation and any additional costs or expenses that the event may cause are your sole responsibility.

This data protection statement refers to the use of personal data collected in the course of providing services, in particular on our website or in connection with our website. The personal data processed include surname, first name, home address, e-mail address, telephone number, date of birth, identity document information, travel preferences, fears, allergies, dietary restrictions and languages spoken. Mycraftedtour will only process this information for the purpose of providing the service. Mycraftedtour attaches great importance to the protection of privacy, and in particular to data protection. Mycraftedtour therefore endeavours to treat all data collected with the utmost care and complies with the provisions of Swiss data protection legislation when processing personal data. In addition, Mycraftedtour undertakes to take all necessary measures to maintain the confidentiality and security of the data it processes in the course of providing the service.